1. Return Eligibility

Eligible returns must be requested within 7 days of the delivery date. To qualify for a return, the item must meet all of the following conditions:

• The return is requested within 7 calendar days of delivery
• Items must be unused and unworn
• The item is in its original condition and packaging
• All original tags must be attached and intact
• The item has not been washed, altered or damaged after delivery

2. Non-Returnable Items

The following items cannot be returned or refunded unless they are faulty, damaged on arrival or incorrectly supplied:

• Sale items and items purchased with a discount code
• Undergarments, swimwear, and intimate apparel (for hygiene reasons)
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Personalised or custom-ordered items

3. How to Request a Return

To request a return, please follow these steps:

• Contact us within 7 days of delivery by email (royalvastar@icloud.com), WhatsApp or Instagram DM (@royalvastar)
• Include your order details, the item(s) you wish to return, and the reason for the return
• We will review the request and, if approved, provide return instructions and the return address
• Securely package your items and send them back using a tracked postal service

We strongly recommend using a tracked postal service for returns, as we cannot accept responsibility for items lost in transit before they reach us.

4. Return Postage Costs

Customers are responsible for return postage costs, except where:

• You received a damaged or faulty item
• You received an incorrect item (wrong product or size from your order)

In these cases, we will cover reasonable return postage costs or arrange a suitable return method. Please contact us within 48 hours of delivery with clear photographs of the issue.

5. Refund Process

Once we receive your returned item and inspect it, we will let you know whether the refund has been approved. If approved, your refund will be processed within 5-7 working days.

Refunds are issued to the original payment method used for the purchase. The time taken for funds to appear in your account may vary depending on your bank or payment provider.

6. Partial Refunds

In some circumstances, a partial refund may be issued where only part of an order is eligible for return, or where an item is returned in a condition that reduces its value.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please return the original item, where eligible, and place a new order for your preferred item.

8. Damaged or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us within 48 hours of delivery. Please send:

• Your order confirmation details
• Clear photographs of the damaged, faulty or incorrect item
• A brief description of the issue

We will arrange an appropriate remedy, such as a replacement or refund, including reasonable return postage costs where applicable.

9. Your Statutory Rights

This Returns Policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. If goods are faulty, not as described or not fit for purpose, you may be entitled to a repair, replacement or refund.

10. Contact Us

If you have any questions about our Refund & Return Policy, please get in touch: