1. Order Processing

Orders are usually processed within 1-3 working days of confirmed payment. Working days are Monday to Friday, excluding UK public holidays. Orders placed at weekends or on public holidays will be processed on the next working day.

Once your order has been packed and passed to our delivery partner, we will send a dispatch update by email, WhatsApp or Instagram DM, including tracking details where available.

2. UK Standard Delivery

We deliver to addresses within the United Kingdom. Standard UK delivery usually takes 2-5 working days after dispatch. Please note:

• Delivery timeframes are estimates and may be affected by courier workload or unforeseen circumstances
• Remote areas (including certain Scottish Highlands, islands, and Northern Ireland postcodes) may experience slightly longer delivery times
• We do not currently offer guaranteed next-day delivery

3. Delivery Costs

Delivery costs, if applicable, will be clearly confirmed at the time of ordering and before payment is collected. We aim to keep delivery charges fair and transparent.

4. Tracking Your Order

Where tracking is available, we will share the tracking details with you once your order has been dispatched. You can use the tracking number on the courier’s website to check the delivery status.

If you have not received a dispatch update within 5 working days of placing your order, please contact us so we can check the status for you.

5. Failed Deliveries

If a delivery attempt is made and no one is available to receive the parcel, the courier may leave a calling card or make alternative arrangements, such as leaving it with a neighbour or at a local collection point. Please follow the courier’s instructions.

If an order is returned to us because of an incorrect address, failed delivery attempts or refusal of delivery, we will contact you to arrange re-delivery. Additional delivery charges may apply.

6. Delivery Address Accuracy

It is your responsibility to provide a complete and accurate delivery address when placing your order. Royal Vastar is not responsible for delay or non-delivery caused by incorrect or incomplete address information supplied by you.

If you notice that your address is incorrect, please contact us immediately by WhatsApp or email. We will do our best to update it if the order has not yet been dispatched.

7. Courier Delays

We aim to dispatch within the stated timeframe, but Royal Vastar is not responsible for delays caused by third-party delivery services, adverse weather, industrial action, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within 10 working days of the dispatch notification, please contact us and we will check with the courier on your behalf.

8. Lost or Stolen Parcels

If tracking shows that your parcel has been delivered but you have not received it, please first check with neighbours, household members and any safe places around the property. If the parcel still cannot be found, contact us within 7 days of the marked delivery date so we can raise a query with the courier.

We cannot accept responsibility for parcels marked as delivered by the courier unless there is clear evidence of an error by the courier or delivery service.

9. Damaged Parcels

If your parcel arrives visibly damaged, please take clear photographs of the packaging and contents and contact us within 48 hours of delivery. We will review the issue and arrange a suitable replacement, refund or courier claim where appropriate.

10. International Delivery

At this time, Royal Vastar delivers within the United Kingdom only. We do not currently offer international delivery. We hope to expand our delivery coverage in the future – follow us on Instagram (@royalvastar) for updates.

11. Contact Us

For any delivery questions, please contact us: